Charterhouse is working with a luxury brand who is looking to hire a CRM Manager to join their team. As the CRM you will report to the GM and develop / implement the CRM strategies of the Brand and manage customer communication plans through omni-channel strategy.
About the role
You will work with markets to define customer communication strategies and work with HQ to study opportunities to expand communication channels. You will also define annual CRM strategy and action plan and work closely with Merchandisers on supporting product launches, including business data analysis, plan & execute communication and report preparation. You will be in charge of analysing and consolidating consumer data (both quantitative and qualitative) to derive business indication and provide related action plan to deliver CRM objectives.
The successful candidate should hold a bachelor's Degree or above and 5 years of relevant experience in customer relationship preferably with exposure luxury industry.