Charterhouse is working with a local governmental agency who is looking to hire a Service Improvement Executive to work within their customer care team based in Dubai.
About the role
Reporting into the Director of Customer Care, you will communicate with relevant contacts within the industry to develop the agencies database and update relevant information. You will be responsible for the establishment, implementation, monitoring, and enhancement of any customer care projects and financial plans, managing KPI’s and key results areas in alignment with the agencies goals and objectives. You will be required to submit regular reports in accordance with your daily tasks, providing a professional and friendly service to the customers and ensure their needs are courteously met and any complaints are resolved effectively and efficiently.
The successful candidate should hold a bachelor’s Degree in business administration or a similar subject and have previous experience in a customer care role and reporting. You should have excellent organisational and communication skills and be Arabic speaking. Our client has stated a preference for a UAE National.