Charterhouse are undertaking a search for a European luxury retail brand, who are actively looking to hire into their Middle East hub, based in Dubai. The Regional IT specialist will coordinate closely with our client’s European head-office and deliver its IT services across the GCC offices and stores.
About the role
This role will support and maintain technical and applications IT services, acting as an IT Project Manager towards local management teams, guaranteeing system reliability and adherence to current business processes.
The Regional IT Specialist, will guarantee IT support and training on operating systems, devices, applications and software, collecting emerging needs and inputs. You will manage ticketed queries and ensure that a comprehensive database of queries and resolutions are kept up to date.
This project management role, will locally deploy system/hardware/application upgrades requested by corporate IT and proposed relevant improvements to Corporate IT. Meanwhile, the role will negotiate with suppliers of hardware, network and services to optimize costs and quality according to corporate standards.
In conjunction, the IT Specialist will assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility, as well as coordinating internal resources and third parties/vendors for the seamless execution of IT projects.
Finally, you will ensure that all projects are delivered on-time, within scope and within budget, managing any changes to the project schedule or costs, using verification techniques.
The client will look to recruit a Senior IT professional, whom is able to demonstrate a sustained track record (8 years minimum), acting as a Project Manager or Lead IT specialist, within an International Luxury Retail brand.
The successful candidate will hold a relevant Degree from an internationally recognised University. You will have experience working with external vendors and effectively managing these relationships, with a keen eye for detail, offering continuous improvement and best practice.
Heavily user focused, the ideal person will be able to communicate complex IT issues to non-IT literate employees in a friendly, effective manner. Experience of collaborating with an international / overseas corporate office will be highly advantageous.