Charterhouse is working with a leading managed services / cloud service provider who is looking to hire a Senior Network Engineer.
About the role
The primary role of the Senior Network Engineer is to resolve a wide range of networking related support cases for diverse managed services and cloud corporate customers, as well as migrating and on boarding new customers. The core activities for this role will be troubleshooting and root cause analysis across routers, switches, firewalls, VPNs, etc. for P1, P2, and P3 cases at level 2 and 3 complexity. You will also recommend and implement technical resolutions within specified SLAs.
The successful candidate should be a registered CCIE with the ability to do level 3 complex support cases. An expertise in routing, switching, and firewall configuration is a must, along with demonstrable experience of following ITIL / ISO service delivery processes. 3 years of experience is a minimum requirement for this position, and previous experience in a MSP, ISP or large integrator will be preferred.